Customer Testimonials
after the sale of the vehicle they will go silent on you. they will not help you anymore after that. if you buy a “clean vehicle” dont expect to get the tax credit bc they will not submit it on the IRS portal. Will NEVER buy again from them.
After buying 2 new vehicles from this dealership I was in the market for a new Camy. Called and had a pleasant conversation with sales lady who was to send me the information on the car we talked about. After receiving nothing, I called back multiple times & she was never available. Finally just gave up & ordered the car from another dealer. I dont have the time or energy to beg people to sell me a car.
Monique in the Service Department is the absolute best. Trust her with your vehicle and she will take care of everything else
I was under the impression that certain add-ons would be included in my purchase, but they were not, and management showed little interest in addressing the issue. When I sought legal advice, I found that resolving the matter through arbitration would be costly and impractical.
This dealership is independently owned and not a corporate Toyota dealership. I purchased two vehicles totaling approximately $150,000 on the same day, traded in a car for less than I could have sold it privately, and added service agreements, warranties, and GAP insurance totaling around $12,000. I also financed through the dealership at their request, despite preferring ... Read More DealerRater - Apr 2, 2025
James was great! He deserves a big ol' bonus. It is rare to find a salesman of his character. I believe he genuinely cares about his customers and is an excellent representative for the Toyota brand. He was also quite thorough and knowledgeable when walking us through the various settings inside the car as well as explaining outside features. Because we're all the way down in Aiken, we will likely look local first when it is time to purchase our next vehicle, but if we aren't able to find what we need, I will have no problem driving ... Read More DealerRater - Apr 2, 2025
I want to express my deepest gratitude and appreciation for Dennis Risher. Although I did not purchase my vehicle from Dennis, he is the only person who helped me after I talked to multiple people at Toyota.
When I purchased a Camry, the dealership was to get me a second key, one floor mat, and a pin stripe. I was told by my salesman that the Toyota Corporation would mail me a second key, and the dealership would program it. No key was ever sent.
I called Midlands several times and talked to several people and could get no help ... Read More DealerRater - Jan 27, 2025
I have been a regular customer at Midlands Toyota, In early November 2024 I purchased my 4th new car and the finance staff never completed their paperwork, the DMV can not find the car under my name and can not issue the plate for me, I have 2 more days for my temporary registration to expire, then I can go to get a plate from the DMV because of Midlands delay, I will probably not be able to drive my car until this issue is resolved, other than the 4 trips to DMV to figure out what to do, super not satisfied of ... Read More DealerRater - Dec 16, 2024
Service department tried to rip me off for $4000.
They told me my rack and pinion had leaked on my anti-knock sensors causing them to go bad. They told me it was no use replacing just the sensors as they will just get oil on them again and fail.
This is a physical impossibility. The anti-knock sensors are under the intake manifold on top of the engine.
The supervisor said they guy was mistaken, and an error code showed both bank 1 & 2 sensors are bad.
I have a code reader too. It showed only one bad sensor. A google search showed ... Read More DealerRater - Dec 10, 2024
Be sure to do your homework when dealing with this dealership. They will try to rip you off. They wanted to give an 11% interest rate with a 747 credit score, knowing we qualified for the best interest rates. I still think we got ripped off but it is what it is. I would NEVER purchase another vehicle from this place. We wanted to support a local dealership but we usually go to Charlotte to buy cars. We also only got one key and that has been challenging. Buyer Beware is all I can say about these people.
I purchased a 2022 Rav4 from this location that did not come with the All Weather Matts. The Sales Associate, who they’ve let me know recently was fired for trying to take a customer out on a date and having multiple complaints from other customers, tried to get me to buy floor mats through him with with cash for $300 using his employee discount. Well when I got my car home and realized I needed to hurry up and get mats because it’s be raining all week so I went to the dealership closest to me and got the same ... Read More DealerRater - Aug 30, 2024
While searching for a part online, I came across Midlands Toyota. They had the part in stock at a very competitive price and a reasonable shipping cost. I placed the order, but a few hours later, I received a call from Martin in their parts department stating there was an issue with the shipping estimate. Martin was highly professional and courteous, explaining that the system that generated the estimate miscalculated the shipping and that the actual cost was significantly higher. I work in internet-based technologies and know quite a bit about e-commerce, while working on cars is a hobby, so ... Read More DealerRater - Jan 11, 2024
Online Parts Department are "bait & switch" experts. Placed order, sat in queue a few days. After enquiring on ETA, received this note, nothing regarding ETA which was becoming a problem since a vehicle was down without the parts.
It has come to our attention that your order has inaccurate pricing. Once we have packaged up your items for a safe delivery the dimensions have changed, increasing the freight in your order
In order to ensure you receive your products please see the updates to your order.
Totally unacceptable and made worse by now having to start all ... Read More DealerRater - Apr 19, 2023
First time buyer experience, complete one star. Accompanied my daughter at this dealership in purchasing her very first car, she did all the necessary research and decided to purchase a new Toyota Corolla, excited as she was, nervous energy soon got the best of her. We negotiated what she and I both felt like a fair deal, however this is where the rubber literally meet the road. Financing was a breeze as she has always been a good Stuart of her blessings. Nevertheless, upon the final stage of signing the paperwork, (monthly payments and interest rate) already agreed upon, the ... Read More DealerRater - Apr 12, 2023
I made a purchase but put in my wrong address and sent an email to Midlands Toyota to let them know my address was wrong, they immediately replied to the email saying they had corrected my address. I am very satisfied with service.
A followup on my review dated 1/17/23.... After having another mechanic look at the vehicle, the oil pan bolt was put on the last time by the dealer so tight it pulled the female part out. This dealer has now broken two oil plugs. Since MIDLANDS TOYOTA took over DICK DYER, and the oil change was performed by DICK DYER that broke the bolt, MIDLANDS TOYOTA will not take responsibility.
We've always been so pleased by Dick Dyer, and kept taking our cars there because of the service advisors. But, new management, and incompetent and reckless mechanics have given us ... Read More DealerRater - Jan 24, 2023
Service Department seems a bit shady now. We have two Toyotas, bought and serviced at Dick Dyer. The last time each vehicle went in for service, we were told the OIL PLUG is STRIPPED and we need a new oil pan. Same thing for two different vehicles.. One vehicle, they admitted they did all of the service, so they replaced the oil pan at no cost. The other vehicle, they didn't do all the service, but did perform the last oil change, and they're telling us the oil plug is loose and the seal is leaking, and want $800 ... Read More DealerRater - Jan 17, 2023
This dealership is dishonest, specifically the service department. Stay away if you want to have your vehicle worked on properly and in a timely manner without being charged excessive amounts of fees that you never agreed upon.
Chris Ayers was AMAZING!! He went above and beyond to address our issues. He was patient, courteous and fair!! I would recommend Chris Ayers of Dick Dyar Toyota any day!!
Stay far away from them. Ordered a van and gave a deposit on Jan 20th 2022. Still have not received it. Jennifer Hanby and Jose Medina keep lying to me and pushing me off. They have had this van in stock multiple times but keep selling it to other customers who pay more. Apparently a signed agreement means nothing to them. They will screw you over to make an extra dollar. Toyota should end their partnership with them.
daniel is awful. complete embarrassment of an attitude and personality. i expect much better from this dealership. Daniel B please get it together
Communication with the service refer was very poor. Ref did not fulfill his part of the service by not returning the call to get a estimate cost before work was done on my vehicle. Also they tried to charge for replacing air filters that was basically new with theirs. After calling them out on a few things they said they'll put my air filters back in but they did not thinking that I would check behind them to make sure it was done. They told my wife needed certain things needed to be done when in fact it really ... Read More DealerRater - Dec 14, 2021
They went over and above to help us. We’re very patient and very responsive.
BEST service I ever got from ANY dealership! Will defiantly check back in when I need another vehicle
advisor don't give you no update on your car. Service sucjs real 👎 real bad
Had a great service experience today at Dick Dyer Toyota. Brought vehicle in for 20,000 mile service and was satisfied beyond expectations.
Courteous service at desk, updates throughout process, good price on tires, spacious and comfortable waiting area
month and 1/2 later they have not followed up to fix the recall on our vehicle, Update: arrangements were made with a local dealership to fix the recall, Just waiting for minor body repair.
My service advisor was personable, thorough, and efficient. I bought my car brand new in 2019 from this dealership so I try to keep my service and maintenance. I had actually received a coupon in the mail for free 45k maintenance , but was disheartened when I lost it. I arrived at the dealership and found out that my tire rotations were included as a lifetime benefit since I purchased the vehicle from them. Woo hoo!
Everyone was very pleasant and helpful. However, I had made an appointment, but I still had to wait 30 minutes before they would take my car. It took them 3 1/2 hrs to rotate my tires and change my oil. That is why I did not give 5 stars.
Our salesman was very nice and helpful. Low pressure sales staff. We were happy with our experience.
This is my dealership of choice. I always get great customer service in the Service department.
I have always received excellent service at Dick Dyer Toyota. The service techs are very friendly and are always happy to help.
Fast Service Very courteous, knowledgeable and professional support staff...prices very reasonable...wait area first class!!!
Courteous did not have to wait long vacuumed out the car. I enjoyed coffee during sjort wait.
Honest and nice people! Typically dealers try to show different things and asks to fix and make money! They seem very professional and honest
Had a great experience the text were wonderful and the environment was super I will be back
The peolpe were very friendly and kind. Everyone asked did we need anything while we waited.
Quick, easy and painless. Got my "Dream Retirement Car" with no problems and look forward to dealing with this dealership next year when I get my wife a car.
My visit was fine sent a reply last week will fo a quick one again needed to replace extra key which was lost when my purse was stolen then had an oil change had reached 10,000 miles Doris Kahn. Wish u had a vacuum s available would love to clean interior while I am at your Dealership! Doris Kahn
Came to the dealership with a specific problem. Was charged over $400 and they did not fix the problem. I am having to schedule another appointment to bring the car back.
Toyota did the best they could to help me find and fix my service needs
Great staff, they were very professional and would highly recommend this dealership. No problems at all
My technician quickly solved a problem that another local dealership had been unable to fix after several attempts.
These guys are spectacular. The rest of this is so that I can meet the word minimum.
Overall service was good. Total wait time was about 2 hours, a bit longer than expected considering i had an appointment scheduled but service level was prompt and professional, and answered all of my questions and concerns in detail.
Great place with great people to take care of your automotive needs. Will be back soon.
Dick Dyer Toyota is the only dealership my family will ever go to period! The service we receive is always top notch and the communication from anyone at the dealership is always prompt and accurate which unfortunately is not always the case at other dealerships. We will never go anywhere else! Eric Eliassen
Good service but it took to long, I had appointment at 9:30 but did leave until after 11:30
I found a lot of 5 star reviews about this place and walked in confident that this is a good place to have repair on my old car. Turns out this was a big mistake.
My car has been there over a month because the mechanics did not fix the issue I had and they created several more. They initially replaced a part and told me the car was fixed. The next day during my drive, the car engine stopped repeatedly which never happened before. After a few more failed tries, the car is still not working properly. Now they won'... Read More DealerRater - Sep 27, 2021
Very efficient and prompt. I only waited 30mins from sign-in to service delivery. Thank you.
Front desk gentleman was awesome, super helpful and friendly. Had a good chat about some football as well. When they rotated tires, they did not balance the PSI back out. Fixed myself in the morning. Was just overlooked.
Carlo stayed in contact throughout the repair process with updates. He was also very friendly and took time when we picked the vehicle up to answer our questions.
Clear communication from dealer representative regarding my service needs. Checked to ensure none of the recommended maintenance tasks had already been completed on prior visits. Very satisfied with customer service.
We were traveling and check engine came on found dealerships and got us in and out and back to our travels safely thank you again
Service advisor knowledgable and efficient and made helpful recommendations, waiting area clean and comfortable, Covid protocols followed, service to truck performed quickly.
First time in they lost my keys. Then made up for it after. Almost ruined the experience.
I had a great experience with Dick Dyer Toyota. Hope Nelson was such a joy to work with. She was very relatable and did an excellent job in answering all of our questions. Everyone is so nice and accommodating.
I had a pleasant, no pressure, friendly car buying experience. I can recommend Dick Dyer Toyota to any one.
Fantastic service! I didn’t even bring in a Toyota, but they offered Top Tier service. Thank you all the help!
Dan Fitzgerald was amazing in helping me understand what was going on and making me feel at ease. So thankful for him.
Amazing customer service. Mr.Dennis is a Amazing salesman and a Great salesman to have
Sales rep Key was Awesome. Finance manager not so much. Gave misleading info on interest rate. Also advised me after signing all paperwork that car was ready to go. Came back to pick up the vehicle and wasted another hour going through an unnecessary insurance verification. Finance manager still would not provide the dealer tag. I had a work event to go to so I had to leave again without my vehicle. Was never offered home delivery, so I have to go back again to pick up my car. What should have been an hour long process has stretched into 2 ... Read More DealerRater - Sep 26, 2021
great service friendly customer service rep. We were in and out of there within an hour.
He helped me understand some problems with me car that u couldn’t get answers on for months. Super helpful and very attentive.
As soon as I walk in, there was someone there to greet me with a friendly smile
Good experience good quality good service. Even if the price is a little bit high, it is worth
The service manager Daniel took very good care of me while I waited for the car to be taken care of. He was right on top of everything and reassured me that my car was in very good condition
It was easy to make appointment ... the staff was courteous and professional ... and the service requested was provided in reasonable wait time ... thank you.
Great people great customer service. My all-around experience was amazing. I would be more than happy I recommend this dealership and I will most definitely be using them in the future
Fast professional service was in and out in excellent time.No problems st all. Would recommend this to anyone.
Everyone at this dealership did everything they could to make my experience a positive one. They make every customer feel like a millionaire! This dealership has my business indefinitely!
Prompt and courteous service, friendly staff, easy to get appointments. Daniel is great! Overall good service
Fast service done right without attempting to sell useless work that "needs to be done"
Service advisory was extremely pleasant and thoughtful. He only advised the services needed and made sure my visit was less than an hour.
Friendly staff who was knowledgeable about the vehicle and fast dependable service, also was able to make appointment for sooner than later !
As always good service. Car had an 8am appointment so dropped off the night before. Needed it by 11 am. Car was not ready for pick up until 1 pm. Service representative could not be found when I arrived. Another representative took care of paperwork closeout.
Great service. Every time I bring one of my vehicles there the job is completed the first time.
Michael took very good care of me, and was very curtious and friendly. the service was very fast.
Dennis was great and very knowledgeable! We had a great experience here! Definitely worth the wait for our vehicle!
Tre was awesome. Dwight worked with Tre to make sure we were well taken care of.
Friendly staff. Wish this dealership was closer to home. Either way I will continue to make the trip!
Great sales person , love my new car … was very satisfied with the service and sales person
Unfortunately, I can’t remember the gentleman’s name who helped me yesterday but he certainly looked out for my best interest and was also very informative.
My tires were changed quickly and the services was hospitable and professional. Fitzs made sure I knew the status of my car and checked to see if I needed anything.
The first time I came to see the car I bought, I was offered a price I liked. When it was ready, I came back to finish the paperwork and pay. At that time, I was told the price would be several thousand dollars above the originally agreed price. Joshua fought and got the price back to the original and I left a happy person.
The driver's side seat was clean but the passages side was not. I also thought for a card that was worth $400, that they would have buffed out the small scratches.
I love my car so much!! Everyone was so helpful and helped me find exactly what I wanted!!
I was well treated with professionalism and courtesy. I would recommend this dealership to anyone else looking for a vehicle.
Very friendly. I was warmly greeted as soon as I approached the building. Never felt uncomfortable. It would help if you had pictures by names because I don't remember names. I was very pleased with the man who painted my car. He had a handle bar mustach.
Mr. Martin delivered exceptional customer service ... under the online cost estimate, very thorough, and updates while I waited. The Dealership Waiting Area was very clean and complied with all the Covid 19 protocols. The Toyota Family Plan is an excellent value and make Dick Dyer the best Toyota Dealership in Columbia. Quality work, great prices, and tremendous service makes this place great!!!!
My appointment time was at 11:30, and dick dyer graciously served me before my appointment time. Excellent customer service.
It took far too long for 10,000 check. 3 hrs and 39 min. Normally it takes 1 to 1 1/2 hours.
Daniel always provides exactly what I need and I trust him to never try to sell me a service that is not necessary. Have been working with him for several years and he has always been friendly and professional! Couldn't ask for a better experience when servicing my car.
Great Salesman and associates. Didn’t appreciate price miscommunication though from the online sales department and the physical. Also, waiting days to drive a car I purchased off the lot was infuriating.
Mr. Peterson always provides friendly and professional service. Thank you! I will look forward to working with you again
Professional, friendly, helpful, personable, knowledgeable, hardworking, thorough, amazing, fast, quick, kind, gracious, trustworthy, experienced, flexible
Great service but compared to other Toyota service centers it was a little bit slower.
Brought my car in for maintenance and an oil leak was discovered. Service dept checked on my warranty which was a covered experience. I was given a rental car for the week-end. Service was great
Carlos was amazing ! I expressed my concerns about having issues there every time I was there. He made sure that my experience was nothing like the others and nothing short of amazing! Also, Daniel was awesome as well.
The salesman and finance manager were great to work with. I definitely recommend coming to Dick Dyer Toyota.