How We Are Responding to the COVID-19 Crisis
While COVID-19 continues to affect all of South Carolina and the rest of the world, the Midlands Toyota team is working hard to safely and efficiently serve our greater Columbia area community.
Continue reading if you are interested in seeing the numerous preventative steps we are taking to ensure our customers and staff stay safe at our dealership. We have also gone into further detail on some of the new methods we are using to make it easier than ever for our customers to access our services.
Preventative Steps At the Dealership
Over the past months, our dealership has implemented the following steps to ensure a safe environment for everyone who walks through our doors:
Our cleaning staff is constantly disinfecting and sanitizing all high-touch areas, including: tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.
We have added a number of hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use.
All employees have been mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19.
We have based our approach moving forward on the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).
Our primary goal each day at Midlands Toyota is to ensure the health and safety of every person that comes to see us.
Complimentary Pickup and Delivery*
Did you know that you can purchase or lease a car directly from our website?
That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, complete the paperwork entirely online, and wait for our team to deliver your new car to you at no extra cost.
It really is THAT simple.
This complimentary service also applies to anyone who has a vehicle that requires service. Is your engine sounding a bit funny? No problem! Make an appointment with us online or over the phone and we will have one of our team members pick up AND deliver your car back to you, good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure the prolonged health of you and our team members.
At Home Test Drive*
Over the past year, daily life has changed in some truly drastic ways. Despite this fact, we believe that the automotive essentials should still be easily accessible during these unprecedented times.
That’s why we offer at-home test drives to our customers that live within 20 miles of our dealership*. Just follow the steps below and wait for your chosen car to show up at your door.
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Step 1
Pick a car you like from our online inventory
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Step 2
Schedule an appointment and pick a time and place that accommodates YOUR needs
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Step 3
One of our friendly team members will call or email you to confirm the details of your appointment.
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Step 4
We will deliver the car to you at the time and place YOU chose!
Then, the decision is yours! Keep the car if you like it. Send it back if you don’t. Yes, it really is that easy.
Frequently Asked Questions
Will Midlands Toyota stay open?
We are still open for business. Please click here to check our current hours.
What precautionary measures are being taken?
We have implemented increased cleaning and safety measures in every aspect of our dealership.The specifics of those safety precautions have been laid out in detail above.
Can I still get my car serviced?
Yes, our service center is still open and our staff is fully equipped to safely complete any and all service requests. You can also schedule complimentary pickup and delivery for service within 20 miles of our dealership.*
Do you offer pick up and delivery service?
Yes, we offer complimentary pickup and delivery for sales and service as well as at-home test drives for those who live within 20 miles of our dealership.*
What if I have a question about if I need service?
Give us a call at (803) 691-5602 with any service questions you may have.
Will you deliver the car to me?
Yes. We offer pickup and delivery for sales and service as well as at-home test drives. These services are available free of charge within 20 miles of our dealership.*
Is there any way to purchase my vehicle without coming in?
Yes. You can fill out all of the required paperwork to purchase a vehicle from us online. Once the paperwork is done, we will deliver your car right to your door. We also offer complimentary at-home test drives* to those who want to give their future car a spin before making their final decision.
If I want to come in, is it possible to limit how long I’m there?
We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* These services are being offered to aid in social distancing efforts and to limit the amount of people at our dealership throughout the day. If you are coming in for service, you can always make an appointment online to ensure we are ready to go right when you arrive.
Do you know any way I can lower or suspend my payment?
Should I still get my vehicle serviced?
Yes, regular maintenance is critical to the prolonged health of your vehicle. If your car requires service, please schedule an appointment with our service department at your earliest convenience. Our team has been trained to safely service your vehicle and return it to you in pristine condition. We are also offering complimentary pickup and delivery for service as well as sales.*
What if I want to test drive a vehicle before buying?
We are offering complimentary at-home test drives within 20 miles of our dealership.* Simply find your car online and contact us to schedule your at-home test drive.
Can I get a loaner vehicle for service?
We do not offer loaner vehicles for service, however, complimentary pickup and delivery for sales and service as well as at-home test drives* are available.
Where can I find dealership updates?
Dealership updates can be found on our Facebook page and the homepage of our website.
What do I do if my lease is due?
If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 20 miles of our dealership.*
I’ve received a letter that my lease is due, what should I do?
If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 20 miles of our dealership.*
How do I clean and disinfect my car?
Can I complete any and all paperwork online?
Yes. You can complete all of your necessary paperwork online.
Can I buy a car under a Coronavirus shelter-in-place order?
Yes, our showroom is still open. You can also purchase a car from us entirely online and request an at-home test drive.*
Do I need to make an appointment before coming in for service?
If possible, we ask that you make an appointment with our service department before coming to the dealership. If you live within 20 miles of our dealership, we encourage you to schedule complimentary pickup and delivery* for all of your service needs.
Is my car getting fully detailed and cleaned post service?
While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.
We are simply here to streamline your next purchase, lease, or service appointment. Whether you want to make your partner’s day with a driveway surprise or are just hoping to get as many miles as possible out of your baby, we can help you with any and all of your car-related issues and queries.
If you have any questions, please contact us at (803) 877-6279 or stop by and see us at our dealership at 240 Killian Commons Parkway Columbia, SC 29203. We are here to find creative automotive solutions for our friends throughout the greater Columbia area, stop in and let us get to work for you today.
*Complimentary pickup/delivery and at home test drive only available within 20 miles of the dealership.
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